There are a number of potential reasons why a sale might not be recorded:

• As sales are accredited with the dropping of a cookie, perhaps your user is using an adblocking software that blocks cookies on their browser.  
• Your site/link may not have been the last referrer to the merchant site
• The user may have cleared their cookies before purchase.

Sales can take from 4 - 6 days to show up in your reporting so it just may not be displayed yet. If you would like us to investigate please provide us with the following details and we will try and track your sale for you:

Transaction Details

 
Merchant:

Product Name:

Order Number:

Price:

Date of Transaction:

Time of Transaction:

Click details

 
Browser used:

Is your browser set to accept cookies?:

Page URL where merchant link was clicked:

Were any other pages visited between merchant click and transaction?

If so, which?

Were any voucher codes used in the transaction?

Was the transaction related to any other offer or promotion?