If you have experienced an error whilst using Skimlinks we would ask you to provide us with as much detail as possible to help us to resolve the issue quickly.

For most issues, please try and provide as many of the following details as you can:

1. Problem Description (Summary)
2. Is the problem consistent or intermittent?
3. Is the issue reproducible on a different machine, OS, browser, device, and/or network (from home/library)?
   1. If reproducible, step by step instructions to reproduce the reported issue
4. Date/Time (and Timezone) when issue occurred
5. The URL where the error is seen and error message / error condition
6. The Skimlink product causing the error
7. Legible screenshots displaying the full URL and error message / error condition
8. OS type & version (Windows XP Pro/Mac OS X/Linux)
9. Browser type / version / addons installed (FF/IE/Chrome)

Send your support request to support@skimlinks .com where it will be addressed by one of our friendly account managers.