What is Two-Factor Authentication (2FA)?

We’re rolling out Two-Factor Authentication (2FA) for the Skimlinks Publisher Hub and Editor Toolbar. It’s a simple, two-step process that adds an important extra layer of security to your account.

Once enabled, upon log-in, a 2FA code will be sent to the email associated with your Skimlinks account – you’ll need access to this email to retrieve the code. Simply enter the code to verify your log-in and access the Publisher Hub and Editor Toolbar.

2FA will be mandatory from September 2024, but we recommend enabling it now to make your account as secure as possible and ensure your access isn’t affected.

How to enable 2FA on your account

Enabling 2FA on your Skimlinks account is easy:

1. Go to https://hub.skimlinks.com/login (if you’re already logged in, you’ll need to log out first)
2. Enter your email address and password
3. Follow the instructions to enable 2FA
4. We’ll send a code to the email address associated with your account
5. You’ll be prompted to enter the code on the log-in page
6. That’s it! 2FA is now enabled.

Frequently asked questions

When is 2FA rolling out?

2FA is optional for now, and will be enabled automatically from September 2024. We recommend you prepare for the change by enabling 2FA now to ensure your account is fully secure and avoid any impact to your account accessibility.

Why is Skimlinks making this change?

We’re rolling out 2FA to add an extra layer of security to your accounts. It’s a small change that helps protect your sensitive information from online threats.

I no longer have access to the email associated with my Skimlinks account – what should I do?

For security reasons, only admin users can manage the users on their account and we’re unable to make changes to user details on a publisher’s behalf. As a result, for accounts with more than 1 user, we recommend having at least 2 admins per account to minimize access issues. Read on to learn how to regain access to your Skimlinks account if you’ve lost access to your email.

Non-admin users
All email changes and updates need to be made by admin users registered to the account. Ask your admin user to create a new account with your current email address so you will be able to receive the 2FA code and complete your log-in.

Admin users
To receive the 2FA code and log-in to your Skimlinks account, you’ll need to regain access to your legacy email. There are a couple of ways to do this:

• Recreate the legacy email address – If you’re using an owned domain, you may be able to recreate the legacy email address and use that to receive the 2FA code. Once you’ve regained access to that account, you can set up a new admin account with your current email address via Team Management.
• Set up a temporary email – By setting up a temporary email, you can receive the 2FA email being sent to the legacy address and regain access to the account. Depending on your email service provider and set-up, there are a few options available to you.
  • • Alias email: An alias email takes all messages received to that email and automatically redirects them to another inbox. You can recreate the legacy email address as an alias, and set it to redirect emails to your current active inbox so you can receive the 2FA code. How to create an alias email >>
    • Distribution group: A distribution group allows a group of people to receive an email, such as a department or team working on a project. You can recreate the legacy email address as a distribution group, adding only yourself to the group for account security, so you can receive the 2FA code. How to create a distribution group >>
    • Shared mailbox: A shared mailbox lets a group of people read and send messages from a joint email address. You can recreate the legacy email address as a shared mailbox, adding only yourself to the group for account security, so you can receive the 2FA code. How to create a shared mailbox >>
    • Catch-all email: A catch-all email allows you to receive emails sent to incorrect or non-existent emails at your domain, so you can receive the 2FA code. How to create a catch-all email for Gmail >>

Once you’ve set up the temporary email, retrieved the 2FA code and regained access to your Skimlinks account, you can set up a new admin account with your current email address via Team Management.

Still need help? You can contact us here.

I’ve forgotten the password to my account – what should I do?

In order to regain access to your account, you can reset your password here. Submitting a password reset request will send an email to the registered email address with a link to reset your password. Once this link is clicked and a new password is set, you’ll have access to your account.

I’m using shared login credentials – what should I do?

Sharing login credentials is a security risk for your account. For example, a colleague may leave your business but could still have access to your payment details, your performance analytics and much more.

Also, to retrieve the 2FA code, users will need access to the email associated with their Skimlinks account, so we recommend creating individual log-ins for each user. To do this, admin users should go to Team Management, click Add New User and assign the appropriate access level for each user. Once submitted, a 2FA code will be emailed to the admin email address. Once the code is confirmed, the new user will be added. Please note, only admin users can add new users.

What happens if I don’t enable 2FA?

2FA will be automatically enabled on your account from September 2024. After that date, you’ll need to complete 2FA to log-in. You’ll need to have access to the email address associated with your account to receive the 2FA code.